Commonly received errors & fixes.

[Omicron]

With there being a slew of topics lately asking for mostly the same technical advice, instead of writing out long drawn out responses, I figure a small compilation of sorts would help. Yes, I realize jeraf has made an announcement with about three in them, but I would like to include other things as well.

1. What is this list for?
   This list is a small compilation and reference of common errors encountered when starting up or playing DBO.
   So instead of typing out a response, you may simply link a newbie to this topic.
   
   
2. What can I do to help?
   If you know of an error that is not listed or does not have a current fix available, post it here and I will add it in.
   
   
3. What if I know of another way to fix an error?
   Simply post it here and show proof that it works and I will add it in.
   
   
4. How can I ask my question so that I best recieve an answer?
   If it's an issue with running the game (Example:It's laggy, some characters look weird or it's fluctuating), list your computer's specs, operating system, typical network speed, etc. so we can differentiate between a problem with the game or a problem with your computer.

1.) The game is running slowly, this is my first time playing the game and I don't know what to do!
First, check your system specs and compare it with the specs listed here. Make sure your computer meets these specifications. If you are unable to read them, I have them translated roughly below.

Operating System - Minimum: Windows 2000 / Recommended: Windows XP
CPU / Processor - Minimum: 1.5 GHz / Recommended: 2.4 Ghz
Video Card - Minimum: Geforce4 Ti4200 or Radeon 8500 / Recommended: Geforce 6200 or X800
RAM - Minimum: 512 MB / Recommended: 1 GB
Direct X version - Minimum: Direct X 9.0c

2.) My system meets the requirements but it's still running slowly!
If that's the case, then check your internet connection. Make sure it's running and a decent and steady rate, or else you'll experience what is called Network Lag, which we cannot supply a fix for. You'll either have to reset your connection or get a better one. You might also be running too many programs while playing the game. You should also try closing out some programs that you're not using or won't be using while you're playing.


3.) The graphics look funny. They're all discolored or missing some textures.
This is probably due to the client not reading any textures. Usually, logging in and out will fix this. If it does not, it means a texture or graphic file is completely missing. To fix this, the easiest would to be to re install.

4.) I can't log in! I get an error saying something like "This account is already logged in!"
Generally this is because you exited out of the game using Alt+f4 or some other method. Instead of logging the character out, it leaves it online. You will be unable to log back in until the character is booted from the game for being idle too long or until the server is reset.

5.) But I exited the game properly, I think I might have gotten hacked!
Well, then there's no specific fix for that. However, the best idea would be to have a friend check to see if your character is online and moving about or doing something. If the character is doing quests, leveling up, or doing things like that, then you were probably hacked. The best solution would be to contact netmarble staff if you are unable to reset your password.

6.) Can you help me make an account?
No. That's not what this thread is for so please don't ask.

7.) I see nothing but a bunch of boxes where the korean text should be.
Install the Windows Korean Language pack located here. Also make sure you have set you System Locale to Korean.

8.) I get the 'Wrong Service Information' error when I try to start up the game, what's wrong?
You have to go to the official DBO Netmarble Site and then click "GAME START", located at the top left of the page. This is called Browser Based Authentication.

9.) The game keeps crashing and freezing on me and I don't know why!
First, check your computer and make sure you're not running too many programs at once.
If the game is still crashing even if you're computer is fine, try finding something in common that happens just before it crashes. (IE. You go to a certain place or you equip a certain item and then it crashes.)
If it is a specific event making it crash, post it here in the forum and members will assist you.

10.) How do I check my systems specs? I don't know how!
Click the Windows / Start button in the bottom left of your screen. Go to 'run'. Type in dxdiag and your system specs should be on that screen.
If you still don't get it, here's a short video on how to open up dxdiag.

You Tube

Technical Glossary
Browser Based Authentication- This is a form of login used by making somebody log in through the website, rather than using the game itself.

Network Lag- Lag that a person will experience that is not a problem with your computer, but because your internet connection is fluctuating

DxDiag- A diagnostics tool used to test DirectX functionality and troubleshoot video or sound-related hardware problems.


I listed most of the errors I can off the top of my head that apply to most MMOs, and not just DBO. If anyone else can think of any others, please post them and I will add them in. Please keep in mind as well that I will update this myself with things to make it easier to read, more errors and fixes, and things like that.

This guide is in english. For any international users, visit www.translate.google.com and enter the URL of this thread to translate it in your native language.

Esta guía es en Inglés. Para cualquier usuarios internacionales, www.translate.google.com visita e introduzca la dirección URL de este hilo para traducir en su idioma nativo.

Ce guide est en anglais. Pour tous les utilisateurs internationaux, www.translate.google.com visite et entrez l'URL de ce fil pour le traduire dans votre langue maternelle.

Dieses Handbuch ist in Englisch. Für alle internationalen Nutzern finden Sie in www.translate.google.com und geben Sie die URL dieses Threads, damit Sie es in Ihrer Muttersprache zu übersetzen.

Questa guida è in inglese. Per tutti gli utenti internazionali, www.translate.google.com visita e immettere l'URL di questo thread per tradurlo nella propria lingua nativa.

[Jeraf]

I would love to see some more common issues added to this thread, but you have done an exceptional job.

[The Lone Cthulhu]

Very nice. Here are a few things that might help the guide (hopefully).
You can get an error if your pop up blocker is on.
Some firewalls and anti virus programs may block netmarble from doing its thing.
And, because I've seen quite a few threads asking about it. If you hit game start and a message pops up with two numbers near the front it means there's maintenance going on.

I'll try and get some screen shots for you if I can, ^^ Hopefully I'm making sense, too .

[Raxeon]

WHOA!
thats ALOOOOT of effort u put in this thread never seen something so awesome before O__O

NICE DONE!,and have fun with ur dbo account ur the first winner tough^^

[Omicron]

If I manage to log on to the game, I'm going to test various things out, rest assured. I'll mostly try blocking things on purpose to see if any of that spurs an error. Mostly like blocking it with my firewall or mess with other settings in my computer.

[Haze.]

wow good work dude *goku and vegeta style thumbs up*

[apo1337killer]

i click game start and then netmarble shows up ad loading that nevers ends plz help

[Rukiri]

I've opened the client about 2 1/2 hrs ago and it's STIIIIL downloading. It's downloaded many, many files.

How long does this usually take?

It's currently downloading 0.90.38. RTP

[Omicron]

It took me like fourteen hours to completely update. My friend took about three.
Depends on your internet speed. If it's good, 2-4 hours. If it's like mine, around 10-14.

[DJSmith3000]

I have a problem, I cannot boot the game, I've logged in, Patched up and lauched the game, yet I'm met with a black screen. My computer meets the specs =/